Care before KPIs survey for general public
Nurses and midwives are Australia’s most trusted professionals. Among the many varied roles and responsibilities nurses and midwives undertake, being a patient advocate is one of the most important.
Members of the community entrust nurses and midwives to make sure they are receiving clinical care in a high quality environment which is, above all, safe.
The Australian Nursing & Midwifery Federation (Vic Branch) is receiving reports on a daily basis from nurse and midwife members who are struggling to maintain their high standards of patient care. These standards are being threatened by management directions to perform to key performance indicators (KPIs) which are often budget-related.
Examples of this tension between clinical care and KPIs include:
• nurses and midwives being pushed to meet admission targets
• inappropriate patient admission areas
• inadequate resources to provide safe patient care
• direction from management that incites unprofessional care
• direction from management to not report clinical risk.
We are asking our members, and members of the public, to provide ANMF (Vic Branch) with information about your care concerns.
ANMF (Vic Branch) is advocating for health workplaces and governments to take a ‘Care before KPIs’ approach to patient care, so nurses and midwives can provide the standard of clinical care patients deserve. We will use the information you provide to raise public awareness of this issue via the media and advocate on your behalf to governments and healthcare employers.
Part 1. Your details
Name of person completing this form
Your phone number (mobile preferred)
Your email address
Is your care concern about your care or the care of someone else?
yourself (please go to question 6)
What is the person’s relationship to you?
Part 2. Details of your care concern
Please provide details of your care concern. If this was an individual incident, tell us what happened, or if there are ongoing care issues, tell us what is happening.
If you are describing a specific incident, what date (approximately) did it occur?
Were you given any reasons why the care was below-standard?
yes (please give reasons below)
Reason/s given for below-standard care:
Part 3. Reporting
Did you report your care concern ?
no (if no go to the last question for any further comments)
How did you report? (e.g. sent an email to the hospital management; made a complaint to the health services commissioner; made a verbal complaint to the nurse unit manager or patient advocate).
What was the response?
Did anything change as a result of reporting your care concern?
Do you have any further comments?
Thank you for your time and for contributing to our ‘Care before KPIs’ campaign!
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